problems with microsoft silverlight

[angelowm]

Silverlight crashes every time I try to watch content that needs to be unlocked.

I'm using chrome on a windows 7 pc and my silverlight version is 5.1.10516.0.  I get the same response using  firefox or IE 

I've gone through the steps from this link below and nothing has changed.

http://customer.comcast.com/help-and-support/internet/troubleshooting-silverlight 

A solution to this would be greatly appreciated.

[ComcastJoe]

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angelowm wrote:

Silverlight crashes every time I try to watch content that needs to be unlocked.

I'm using chrome on a windows 7 pc and my silverlight version is 5.1.10516.0.  I get the same response using  firefox or IE 

I've gone through the steps from this link below and nothing has changed.

http://customer.comcast.com/help-and-support/internet/troubleshooting-silverlight 

A solution to this would be greatly appreciated.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[emenace]

My Device Information My Zip Code: 98589 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 71.227.212.90 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2185 Bytes) Time Information My Clock Time: Wed Dec 26 2012 07:23:30 GMT-0800 (Pacific Standard Time) Server Clock Time: Wed Dec 26 2012 07:23:29 GMT-0800 (Pacific Standard Time)

My Account Information Primary Account: True Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False

[ComcastJoe]

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emenace wrote:

My Device Information My Zip Code: 98589 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 71.227.212.90 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.97 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2185 Bytes) Time Information My Clock Time: Wed Dec 26 2012 07:23:30 GMT-0800 (Pacific Standard Time) Server Clock Time: Wed Dec 26 2012 07:23:29 GMT-0800 (Pacific Standard Time)

My Account Information Primary Account: True Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False

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Please send the links/URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe