Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








playing on demand shows on the laptop computer

Frequent Visitor

playing on demand shows on the laptop computer

Until a few days ago I have always watched programs from On Demand on my laptop.  Something changed.  I do not have HD so I always watch in SD mode.  Now when I start the show the information box about the show remains on the screen and way at the bottom of the screen the show begins to play. This allows me to only hear the show and see the top of peoples heads etc. I have later tried to resume the show on my TV and it will not allow it to show there either when I hit resume because it says it is in HD and I must call and change my plan if I wish to continue watching it.  However if I watch On Demand straight from the TV it gives me the option to choose HD or SD.   As I said I have watched ON DEmand shows on my computer daily for a very long time without issue until a few days ago.  What the heck is going on? Attached is a screen shot 

Comcast issue.JPG



Comcast issue.JPG
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation