Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,595

members

1,468

online

29,180

topics

Top

online videos load and play black screen

New Poster

online videos load and play black screen

all day yesterday and now today whenever i go to watch a movie or tv show online the site loads but the screen plays all black.  i updated flash and even did a clean sweep of my laptop in case anything was out of date and still it plays all black.  i'm using google chrome when i watch.  

Regular Contributor

Re: online videos load and play black screen

I could point you to any one of three threads where people are complaining about this problem as well as a few others. To date I think the only solution is for people (where possible) to go to the networks own web site and watch from there. This has worked for many of the people that have been having anyone of a dozen problems that's been making the Xfinity streaming service very difficult to use.

 

- Norm

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 1556 views
  • 0 kudos
  • 2 in conversation