Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








online streaming blank screen

New Poster

online streaming blank screen

I am trying to stream a show online on xfinity and the player shows a black screen.  What trouble-shooting steps should I take?

Regular Contributor

Re: online streaming blank screen

What browser and operating system are you using?


First make sure that you're using the latest version of the Flash Player, you can check that here http://www.adobe.com/software/flash/about/


After that, if you're using Internet Explorer then try FireFox or Chrome; with FireFox you'll have to download the latest version of Flash with Chrome it's built into the browser. Some people who've had problems with IE have had better success with a different browser but it's 50/50.


You can also try and go to the networks own website and watch from there 99% of people who can't watch from the XFinity site can watch from the networks site i.e. ABC, CBS, NBC, FX, TNT, SyFy etc all have streaming of episodes available from their own site.


- Norm

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation