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on demand guide slow to load graphics

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on demand guide slow to load graphics

On demand guide giving blank boxes, very slow to load. Then some titles but delayed graphic.Refreshing and rebooting does not help.

Also getting XRE-06026 at times.

Tech installed new X1 DVR, cable, amp, and new line to house with no splitters. He said all numbers looked good.

He also said it might be the drop (splitter) at the pole which was a different comcast group (maintenance) to replace.

Official Employee

Re: on demand guide slow to load graphics

Hi glassman09,

 

I can reach help get the escalation to the maintenance team started. Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 


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Official Employee

Re: on demand guide slow to load graphics

@glassman09 - Hi! I'm following up on behalf of Amir. By any chance, could you please make a photo of VOD blank boxes and guide? I will send you my contact details in a private message. Thank you!


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