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not working

New Poster

not working

nothing from showtime will play keep getting error codes walking dead new episode wont play keep getting error codes have done everything suggested and still no

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Silver Problem Solver

Re: not working

Hello,

It sure would be helpful if you would post your error code so that someone might be able to help you. To save time you could search the forum if other customers had the same errors and see if there are any solutions to the problem.

New Poster

Re: not working

get dif ones 525 3200,  4200 ive reinstalled it all if it says hulu on bottom itll play otherwise nope

 

New Poster

Re: not working

cbs works too and abc and nbc, amc when it wants

Official Employee

Re: not working


1-2-3-4bd1 wrote:

get dif ones 525 3200,  4200 ive reinstalled it all if it says hulu on bottom itll play otherwise nope

 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: not working

My Device Information My Zip Code: 32205 My Cable Provider: Not Installed My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 208.104.16.12 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.91 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (3126 Bytes) Time Information My Clock Time: Fri Nov 30 2012 12:02:28 GMT-0500 (Eastern Standard Time) Server Clock Time: Fri Nov 30 2012 12:02:23 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bq, Ce, Cd, Cf, Ar, Au, Bv, B, U, C, Bt, Bw, A, Bu, By, Bs, At, Cb, Ch, E, Aj, Bm, Bl, Bo, J, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: not working


1-2-3-4bd1 wrote:

My Device Information My Zip Code: 32205 My Cable Provider: Not Installed My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 208.104.16.12 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.91 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (3126 Bytes) Time Information My Clock Time: Fri Nov 30 2012 12:02:28 GMT-0500 (Eastern Standard Time) Server Clock Time: Fri Nov 30 2012 12:02:23 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bq, Ce, Cd, Cf, Ar, Au, Bv, B, U, C, Bt, Bw, A, Bu, By, Bs, At, Cb, Ch, E, Aj, Bm, Bl, Bo, J, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: not working

no dice

New Poster

Re: not working

walking dead working on chrome now

Official Employee

Re: not working


1-2-3-4bd1 wrote:

no dice


Of the videos that are not working, what is the exact error message you are getting?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
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New Poster

Re: not working

525 3222  seems to be working now

 

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