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not able to play Alien

New Poster

not able to play Alien

I have done all troubleshooting steps suggested and getting

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 525|6007)

Please check back soon.

 

using latest version of firefox. uninstalled and reinstalled flash and silverlight. box in silverlight settings is checked.

 

http://xfinitytv.comcast.net/watch/Alien/5445622339302063112/2217647874/Alien%3A-Director-s-Cut-%28H...

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New Poster

Re: not able to play Alien

also just tried in IE9 with compatibility mode checked and same thing

Official Employee

Re: not able to play Alien


jennmac78 wrote:

also just tried in IE9 with compatibility mode checked and same thing


I tested Alien and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, any other videos giving you this issue? We currently have a known issue where many videos are giving error 6007 but this video is not one of them.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 


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