Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,595

members

1,424

online

29,180

topics

Top

no sound on shows since this am

New Poster

no sound on shows since this am

nothing on tv since this morning just the message, this channel will be available shortly what is going on?

Gold Problem Solver

Re: no sound on shows since this am

"Available shortly" messages are generated by the cable box when the signal for the channel you are trying to watch is not usable. This might be because of incorrect account settings at Comcast or a bad box, but is most likely due to a poor connection between the box and Comcast's network. With digital service the picture doesn't slowly become more and more snowy like it did with analog. Instead, tiny changes in signal strength and/or noise level can cause channels to go from a good picture to a bad picture to no picture.

Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector can cause signal problems as well.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast and ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem during the phone call have them send a tech out to identify the cause and correct it. If the tech finds bad coax, splitters, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.comcast.com/spp/, about $4/mo). If the trouble is due to a faulty Comcast cable box/DVR or anything outside, you shouldn't be charged.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 717 views
  • 0 kudos
  • 2 in conversation