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my remote for an additional box is not working

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my remote for an additional box is not working

my remote for an additional box is not working.  I've replaced the batteries and unplugged the box and it still will not work.

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Re: my remote for an additional box is not working


ddemko wrote:

my remote for an additional box is not working.  I've replaced the batteries and unplugged the box and it still will not work.


press the setup button and when the LED changes from red to green type the 3 numbers 981 - that will reset the modem. Then press setup again after teh remote reboots and when it changes to green, press the Xfinity button and follow the directions to set it up. Note that the TV should be on and the set top box should be displaying live TV.




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