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my X1 remote

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my X1 remote

My X1 remote stopped controlling my Sharp TV after working fine for 4 mos. No volume control or on/off. Changed remote. Tried to re-program the remote using all the available codes. Very inconvenient to use TVs remote and X1 remote.

Accepted Solution

Re: my X1 remote

I exchanged the remote, problem persisted. The solution was found by another customer who had a code that worked. Comcast needs to update their TV codes for the newer smart TVs. The code that works for a Sharp 4k UHD is 12183.

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Official Employee

Re: my X1 remote

You can replace the remote at your local service center for free

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Service Expert

Re: my X1 remote

adding... if you have more than one of the same remote try the other one. You can also try resetting the remote to factory fresh by pressing the setup button until the remote's LED changes from red to green and touching the numbers 981 - then press the A button (will need to be in line-of-sight of the set top box for this step) and and navigate to remote setup and follow the procedure.




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New Poster

Re: my X1 remote

I exchanged the remote, problem persisted. The solution was found by another customer who had a code that worked. Comcast needs to update their TV codes for the newer smart TVs. The code that works for a Sharp 4k UHD is 12183.

Gold Problem Solver

Re: my X1 remote

Sharp TV has been owned by Hisense for the past couple years and their codes have changed in the process.
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