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movie Courageous keeps switching to small screen

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movie Courageous keeps switching to small screen

I watched a streaming movie called Courageous, and every couple of minutes it would switch back to small screen mode.  I think I enlarged it close to 100 times.  I never ever had this kind of problem with any other streamed show from any source.  This  time it was  Xfinity TV web site. 

 

I think there is something wrong with the movie the way it is presently set up for streaming.

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Official Employee

Re: movie Courageous keeps switching to small screen


davyboy wrote:

I watched a streaming movie called Courageous, and every couple of minutes it would switch back to small screen mode.  I think I enlarged it close to 100 times.  I never ever had this kind of problem with any other streamed show from any source.  This  time it was  Xfinity TV web site. 

 

I think there is something wrong with the movie the way it is presently set up for streaming.


I tested this and could not duplicate the issue.

 

What web browser and operating system are you using?

 

Are you having this issue with any other videos?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: movie Courageous keeps switching to small screen

I have been using IE9 for a year now.  I have NOT ever had this problem with another downstream show on yours or any other website.

Official Employee

Re: movie Courageous keeps switching to small screen


davyboy wrote:

I have been using IE9 for a year now.  I have NOT ever had this problem with another downstream show on yours or any other website.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: movie Courageous keeps switching to small screen

hey, I already saw the movie, I am not going to fix your problem.  It is not my problem. Stop  dumping your problems on the back of your customers.

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