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latest shameless episode 2 - 525 error

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Frequent Visitor

latest shameless episode 2 - 525 error

Only this episodes video is getting the error. Episode 1 and all others are playing fine. So this is not an issue with the Flash Player plugin. Probably a problem with the file encoding.

Accepted Solution

Re: latest shameless episode 2 - 525 error


arcangyl1 wrote:

I'm on a Mac. Not Windows.


I am sorry, I misread your requirements.

 

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Mac users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: latest shameless episode 2 - 525 error


arcangyl1 wrote:

Only this episodes video is getting the error. Episode 1 and all others are playing fine. So this is not an issue with the Flash Player plugin. Probably a problem with the file encoding.


I tested this video and could not duplicate this issue.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.


Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 


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Frequent Visitor

Re: latest shameless episode 2 - 525 error

Here is the information requested:

 

My Device Information
 
My Zip Code:30313My Cable Provider:UnknownMy myDVR Manager
Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook
Queue Syncing:FalseFacebook Connect:FalseMy public IP
address:209.60.72.195My operating system:Mac - UndefinedMy web
browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5)
AppleWebKit/534.57.7 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.7My
system typeesktop Computer Or Other DeviceMy Move player
version:071303000004My Silverlight version:5.1.10516.0My flash
version:11.5 R502Javascript:Enabled Cookies:Enabled (2679 Bytes) Time
Information
 
My Clock Time:Tue Jan 22 2013 15:04:21 GMT-0500 (EST)Server Clock
Time:Tue Jan 22 2013 15:04:22 GMT-0500 (EST) My Account Information
 
Primary Account:TrueProvider Codes:S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak,
Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad,
Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb,
Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M,
BnInternet Subscriber:TrueCable TV Subscriber:TrueVoice Subscriber:True
Official Employee

Re: latest shameless episode 2 - 525 error


arcangyl1 wrote:

Here is the information requested:

 

My Device Information
 
My Zip Code:30313My Cable Provider:UnknownMy myDVR Manager
Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook
Queue Syncing:FalseFacebook Connect:FalseMy public IP
address:209.60.72.195My operating system:Mac - UndefinedMy web
browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5)
AppleWebKit/534.57.7 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.7My
system typeesktop Computer Or Other DeviceMy Move player
version:071303000004My Silverlight version:5.1.10516.0My flash
version:11.5 R502Javascript:Enabled Cookies:Enabled (2679 Bytes) Time
Information

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: latest shameless episode 2 - 525 error

Update: It appears to be any video rated TV-MA gives this error. I don't have any parental controls set as this is only my account.

 

I tried viewing the TV-MA videos in Firefox 15.0.1 and Chrome 24.0.1312.56. Both get the same 525 | 6000 error.

Frequent Visitor

Re: latest shameless episode 2 - 525 error

Heres the info when using Firefox:

 

My Device Information My Zip Code: 30313 My Cable Provider: Unknown My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 209.60.72.195 My operating system: Mac - rv:15.0 My web browser: Firefox 15 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0.1 My system type: Desktop computer or other device My Move player version: 071303000004 My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2543 Bytes) Time Information My Clock Time: Tue Jan 22 2013 17:07:32 GMT-0500 (EST) Server Clock Time: Tue Jan 22 2013 17:07:33 GMT-0500 (EST)
My Account Information Primary Account: True Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True Here it is from Chrome: My Device Information My Zip Code: 30313 My Cable Provider: Unknown My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 209.60.72.195 My operating system: Mac - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.56 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: 071303000004 My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2028 Bytes) Time Information My Clock Time: Tue Jan 22 2013 17:10:10 GMT-0500 (EST) Server Clock Time: Tue Jan 22 2013 17:09:42 GMT-0500 (EST)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: latest shameless episode 2 - 525 error


arcangyl1 wrote:

Update: It appears to be any video rated TV-MA gives this error. I don't have any parental controls set as this is only my account.

 

I tried viewing the TV-MA videos in Firefox 15.0.1 and Chrome 24.0.1312.56. Both get the same 525 | 6000 error.


Go to Microsoft's site and download PlayReady PC and then try again:

 

http://www.microsoft.com/en-us/download/details.aspx?id=21772

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: latest shameless episode 2 - 525 error

I'm on a Mac. Not Windows.

Official Employee

Re: latest shameless episode 2 - 525 error


arcangyl1 wrote:

I'm on a Mac. Not Windows.


I am sorry, I misread your requirements.

 

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Mac users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: latest shameless episode 2 - 525 error

That did the trick. Thanks for the assistance.

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