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laggy movies

Regular Contributor

laggy movies

why are the movies so laggy on the xfinity website   i dont have this problem on netflix

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Official Employee

Re: laggy movies


randallrivy11x wrote:

why are the movies so laggy on the xfinity website   i dont have this problem on netflix


What specifc movie(s) are you watching? I would like to further investigate this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Contributor

Re: laggy movies

blank check is one of them i havent checked others but i will

Official Employee

Re: laggy movies


randallrivy11x wrote:

blank check is one of them i havent checked others but i will


I am not seeing any video playback issues with Blank Check.

 

Make sure that you have no other programs running in the background. Also, if you are on a wireless connection, try using a wired one and connect your computer directly to your modem.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Regular Contributor

Re: laggy movies

same programs running now  tha ti also have  running with netflix

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