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intermittent picture

New Poster

intermittent picture

My TV picture goes blank.

Its connected to a PC PXD01ANI cable box.

1. its been connect to two different TVs.

2. Its been connected through an AV reciever and direct.

3. all of the cable have been switched.

When it was connected to the AV tuner the sound still came through the stereo. Now both picture and volume go.

I would replace the calbe going to the tv, but I did that already.

Any suggestions?

 

Official Employee

Re: intermittent picture

Swap out the box?

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New Poster

Re: intermittent picture

I don't have a box to swap out.

 

Is your recommendation to ask for another box to be sent to me?

Service Expert

Re: intermittent picture


NotwatchingmyTV wrote:

I don't have a box to swap out.

 

Is your recommendation to ask for another box to be sent to me?


Yes.  it should be a free swap and you can use the shipping box to return the old one.  Call 1800comcast.




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