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info@xfinitytv.com address in FAQ doesn't work?

Regular Visitor

info@xfinitytv.com address in FAQ doesn't work?

The email info@xfinitytv.com, mentioned in the FAQ (http://forums.comcast.com/t5/XfinityTV-Website/XfinityTV-Online-Help-FAQ/td-p/1106967#syncing-in-pro...) does not work.  Is there a different email address I should use?

Official Employee

Re: info@xfinitytv.com address in FAQ doesn't work?


joinpoint wrote:

The email info@xfinitytv.com, mentioned in the FAQ (http://forums.comcast.com/t5/XfinityTV-Website/XfinityTV-Online-Help-FAQ/td-p/1106967#syncing-in-pro...) does not work.  Is there a different email address I should use?


Private message me your issue and information.

 

User CCCarole has wrote step-by-step instructions on how to send and read private messages:

 

At the top of each Forum page you will see a small white envelope. This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.

  

The white envelope turns to yellow when you receive a PM. 

 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message.  You can also access this area by clicking on the Username in a Thread or post.  By default, Private Messages are enabled.  You can disable this feature in My Settings>Preferences> Private Messenger.

 

Also, thank you for your feedback. I have updated the FAQ.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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