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iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

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iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

No video only sound on iPod Touch 3rd Gen with iOS 5. Seems this question has just started to be discussed. A post gave an 800# supposedly exclusive to Mobile Apps, but that was a non-working number. 

 

I have HBO and can see any show on my PC at work or at home over wifi. On my iPod Touch. I can select American Pickers, Family Guy and American Reunion - all with the same result (the HBO splash screen pop up on movies with sound AND video) but when the main program starts...Only Sound.

 

Help.

Official Employee

Re: iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video


GobytheDog wrote:

No video only sound on iPod Touch 3rd Gen with iOS 5. Seems this question has just started to be discussed. A post gave an 800# supposedly exclusive to Mobile Apps, but that was a non-working number. 

 

I have HBO and can see any show on my PC at work or at home over wifi. On my iPod Touch. I can select American Pickers, Family Guy and American Reunion - all with the same result (the HBO splash screen pop up on movies with sound AND video) but when the main program starts...Only Sound.

 

Help.


Are you using the Xfinity TV App or the Xfinity TV Player App?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Re: iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

I am having the same problem.

I pick any show (Pawn Stars, Walking dead) and I get the loading screen with spinning circle then I can hear the sound but no video. It does show the PG13 and on some show will show the HBO splash screen. The screen will even dark out like it is going to screen saver mode until I tap it.

 

I am using the xfinity player version 1.2.1.151

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