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iPhone xfinity TV Remote app does not change channels on my TV

New Poster

iPhone xfinity TV Remote app does not change channels on my TV

I have a Motorola DCT3412 DVR.  I have installed the xfinity TV Remote app on my iphone.  I am able to schedule DVR recordings just fine, but I am not able to use the app to change TV channels.  I have seen a number of posts in this forum where others have had similar problems.  I have tried all the suggestions that I have seen (unplugging DVR, etc.), but none of that has fixed the problem.

 

Any other suggestions?

 
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Silver Problem Solver

Re: iPhone xfinity TV Remote app does not change channels on my TV

go here and click manage cable boxes and dvrs.  Do you have tv control enabled?

 

http://xfinitytv.comcast.net/mytv/settings

New Poster

Re: iPhone xfinity TV Remote app does not change channels on my TV

There is no longer an option to make sure my tv control is enabled.  There was in the past, and I did enable at that time.  Right now I just see a message that says, "TV Control is not available for this cable box. Why?" This appears on two lines, one for the DVR and one for the TV, but I only have the one cable box. I believe the DVR box is on the supported list, so not sure why I get this message. 

Silver Problem Solver

Re: iPhone xfinity TV Remote app does not change channels on my TV

you should be able to, your going to need to PM comcast joe in this forum and have him have comcast look at your account.

Official Employee

Re: iPhone xfinity TV Remote app does not change channels on my TV


kelsiedog wrote:

There is no longer an option to make sure my tv control is enabled.  There was in the past, and I did enable at that time.  Right now I just see a message that says, "TV Control is not available for this cable box. Why?" This appears on two lines, one for the DVR and one for the TV, but I only have the one cable box. I believe the DVR box is on the supported list, so not sure why I get this message. 


Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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