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http://xfinitytv.comcast.net/ opens a dutch auto trader website

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New Poster

http://xfinitytv.comcast.net/ opens a dutch auto trader website

Recently while trying to navigate to the http://xfinitytv.comcast.net/ website it sends me to a dutch auto trader site. Heres the link it ends up putting in my url bar:  

 

 https://ola.autotrader.nl/auto-verkopen?cmpid=FCST_nav

 

So I cant sometimes get the regular site to load by clicking my shortcut a couple times or starting from the xfinity.com main site.  But after I click a couple times on the xfinitytv site it will eventually send me to the auto trader site.  I've reinstalled chome on my computer and it still does this.  Ive cleared all cookies ect ect still does this.  Rather annoying.  

Accepted Solution

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Fix is going into Production today - we had to do a little bit more testing before pushing live.

 

The issue was with an errant configuration on our Akamai setup.

View answer in context
Service Expert

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website


XxParker527 wrote:

Recently while trying to navigate to the http://xfinitytv.comcast.net/ website it sends me to a dutch auto trader site. Heres the link it ends up putting in my url bar:  

 

 https://ola.autotrader.nl/auto-verkopen?cmpid=FCST_nav

 

So I cant sometimes get the regular site to load by clicking my shortcut a couple times or starting from the xfinity.com main site.  But after I click a couple times on the xfinitytv site it will eventually send me to the auto trader site.  I've reinstalled chome on my computer and it still does this.  Ive cleared all cookies ect ect still does this.  Rather annoying.  


 

There's something within your Chrome that is causing this....   at this point, I would RESET your Chrome and start fresh.   You can do this by going into Chrome's settings, click on Show Advanced Settings and at the bottom of the page click on Reset Settings.  This will reset Chrome back to a new install and disable any extensions that may be causing the redirect.  Be wary of enabling extensions until you research each of them.

 



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New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

The only extention im using is Avast Online Security.  I reset all settings and the rederect still happens.  If you think this is a client side issue I guess I will research other possiblities until I can resolve the issue.  

Regular Contributor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

You've obviously got an infected browser then (probably a browser hijacker) and just reinstalling chrome isn't going to get rid of it. You should start by doing a scan of your pc with some effective malware removal first. Do this in safe mode. When done, use a registry cleaner like ccleaner. Do this in safe mode also. After you've completed the above, get rid of (delete) the link you use to get to your page, find it again online, and finally create a new link.

Problem Solver

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

XxParker527, 

 

If all else fails, you might want to try some of the suggestions USAF made in the Security & AntiVirus forum.  Here's the link:

 

http://forums.xfinity.com/t5/Security-and-Anti-Virus/Where-to-Seek-Malware-Removal-Assistance/m-p/88...

 

Good Luck, ciao, bj

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

The same thing is happening to me. I'm on safari. Have you found any solutions?

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same happenned to me on 2 different computers on Microsoft Edge and on no other sites. If you google it, only here comes up. Nobody is experiencing this elsewhere. Maybe a weird DNS issue.

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

 

I am experiencing this too inside a clean linux VM on chrome, so there is no hijacking.

 

More debugging:

When hitting back after landing on the dutch autotrader site, I got the following:

Web Site Not Found

Sorry, we could not find any content for this web address. Please check the URL.

If you are an Acquia Cloud customer and expect to see your site at this address, you'll need to add this domain name to your site via the Acquia Network management console.

Acquia Inc.

Anyone want to guess who are both clients of Acquia? (hint: it's autotrader and comcast...)

https://www.acquia.com/partners/showcase/dckap-inc

https://www.acquia.com/partners/showcase/mediacurrent/portfolio/drivenbyyoucom

 

I waited a few minutes, and then the comcast site is working again. It looks like something transient on their end.

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same deal here. I regularly get connected to autotrader.nl, never directed there from any site but comcast's web tv portal. Happens across multiple platforms, browsers and devices so am doubting it's an issue on my end. Adblock and other security measures don't change the results.

 

Please inform if a solution pops up, thanks.

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same here, and I've confirmed that it's not a browser hijack.  This looks a *lot* like the (comcast) cdn has stale entries and autotrader has picked up those IPs.  If it were malicious DNS hijacking, I'd expect it to land on something less mundane than autotrader

 

 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

 

Same here FireFox, verified no hijack definitely a Comcast issue same path goes to same wrong site.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Is this back for others?

 

I am getting this now too.

 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

It is happening to me as well on two different computers in two different houses using two different services ... it has to be Xfinity.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I also have this happen. I know of one other person this happens to. I seriously doubt that multiple people all had the same glitch on their individual computers. I cleared everything out, deleted chrome and reinstalled it. It only happens with the Xfinity page and when it does happen it takes forever to load. I have had a few times where it doesn't load at all. I kept thinking it was some adware but it kept happening after a complete wipe of the computer and reload everything. It doesn't happen that much to be a real annoyance but it's been happening for a few months. Not frequent enough to be an annoyance but long enough to be an annoyance.

I am betting others are seeing this but it happens so infrequent that they don't say anything about it.

Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I, too, use firefox, latest update, and this is happening more and more frequently to me. Please fix this, it is maddening.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I have multiple computers in my house and I have 4 different browsers. Edge, Chrome, IE, Firefox. I use multiple browsers and multiple computers to rule out issues on my end. One of the reasons why I hate talking to tech support is I do everything they want me to do before I call. I have been working on computers probably longer then some of them have been alive. My first was TRS 80 with 32k memory and a tape drive Smiley Happy

 

If this happened more frequently I would put the time in to track it down.

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same problem here.

1 PC with Win 10, 1 PC with Win 7 and 1 PC with Linux.

All browesers tested (IE, Firefox and Chome(ium)

 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Fixed by removing my static DNS settings.  I have had issues with comcast and DNS historically - they dont like you using another ISP DNS.  I expect someone messed up a cname record somewhere (fat finger / cut paste).  

 

Likely this has been resolved and needs to propegate (can take quite a bit of time depending on TTLs and last update from your DNS servers).  Plug in these (comcast) and you should be good to go. 

 

75.75.75.75
75.75.76.76

 

Regards,

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Mine is doing the same thing..  and of course, the response by Comcast is that it must be the Chrome browser that is causing it.. 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Just started happening to me today, too.

New Poster

watching tv online

FireShot Capture 1 - Auto verkopen_ Verkoop je auto’s voo_ - https___ola.autotrader.nl_auto-verkopen.png

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

The same dutch auto trader site is coming up for me too.  Why aren't we getting any info from comcast about this or better yet why aren't they fixing it.  Been going on for too long-typical

Regular Contributor

Watchlist Gives Me German Auto Trader Site

Sometimes, not all, my Watchlist shortcut gives me a German Auto Trader Site.  Clicking

on the Watchlist link on Xfinity homepage does this sometimes.

 

I am up to date on my securtiy programs and they show nothing strange happining.

 

 

ScreenShot009.jpg
Silver Problem Solver

Re: Watchlist Fives Me German Auto Trader Site

There is something weird going on with Comcast's links. I've been redirected to a Netherlands Autotrader site. Your pictures are Netherlands, as that is Dutch, not German.

Regular Contributor

Re: Watchlist Fives Me German Auto Trader Site

Thanks for the clairification on the source and letting me know it wasn't just my problem alone.

Silver Problem Solver

Re: Watchlist Fives Me German Auto Trader Site

Just happened to me too. Clicked off of it, no noticable problems.

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

We all know that Comcast couldn't give a d**n about their customers..  bottom line is everything.  All you have to do is refresh the page several times and it will finally go to the Xfinity site.  

 

Everyone I know that uses Comcast are laughing (sadly) over the new commercials they have....showing how much they care about their customers.  I guess they think their customers are stupid and they can convince them that if it's in a commercial it must be true.  All they have to do is look at the polls about internet companies that shows Comcast is the most hated company in the poll...  unfortunately, they have a monopoly in a lot of cities and we have to use them if we want television..  and it's just an addon if you already have their service for the internet.  Just found out yesterday that they've just taken off the Spike channel (without even notifying us) for the basic tier.  Lots of hate directed towards them for this.  Now you have to pay more if you want it.  Typical !!!

Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same thing happening to me. Even if I get to the Xfinity on the go page when I pick a show to watch it goes to the Auto trader site. This started for me last night.

Comcast/Xfinity you guys really need to fix this.

 

Regular Contributor

Re: Watchlist Fives Me German Auto Trader Site

Just checked the Watchlist on my S5 and S4Tab and they both work.

 

 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Same thing happening here. Has happened occasionally over the past couple of months, usually working properly after a couple of tries.

 

But in the last 3 days, it has been almost impossible to watch XfinityTV online via Firefox. Sometimes going to xfinitytv.comcast.net reroutes to ola.autotrader.nl. Sometimes the main Xfinity TV page loads, but links to watch show go to the autotrader site.  Sometimes after several attempts, the link works. Switched to Chrome temporarily and have not encountered this issue so far.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Add me to the list too. I'm absolutely certain my browser has not been hijacked (should have checked here before wasting a lot of time searching for a possible threat - thanks Comcast). Considering how long it takes Comcast to fix the timezone error every time a daylight saving time change occurs, we should all just get used to it. Just keep clicking until the correct site appears. Lovely.
Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I'm getting the same issue on my computer.  I ran a check and found no virus or malware on my system.

 

I can't redo the shortcut because i use the link on Xfinity's website.  I get on the Xfinity page for the TV guide and when I click the link for the "Watch Online" option it takes me to that auto trader site mentioned already.  I'm not looking to trade, buy or sell a car.

 

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I have also had troubles with this foreign AutoTrader webpage. Unfortunately it has been a pest for me to deal with since October 2015... I am fortunate to have IT support thru Best Buys Geek Squad, but have had nothing but troubles with trying to get the pest removed because it hides itself so well in application-temporary file folders. It does not populate on virus scan/removal tools... but the registry cleaner; CC Cleaner (that was mentioned in an earlier comment) did indeed work for this today. I had a technician physically go into my application files back in December (after 2 months of trying to figure it out) and he had to manually remove them one by one to eliminate the problem. He was knowledgeable to know what files were bad.... thankfully! I can say today though, that the CC Cleaner seemed to do it a lot easier and that will probably be a good go-to software to remove this bugger in a pinch. They say it is attached in the temporary files and the IT gurus were able to see them in the CC Cleaner scan to know they were there. Just running a routine virus scan (webroot or norton) and a general cleanup on my Macbook Pro (multiple times I might add) did absolutely nothing to remove it. I actually had a technician add an AdBlocker Extension in my Safari browser this morning, which kicked the malware into high gear and made it 10X worse! Then I was stuck in the situation where it HAD to be fixed today because I couldn't even get into my xfinity account without the webpage taking over every time I tried to access xfinity. From what I was told, the temporary files house the sneaky culprit that likes to hide well, and they have to be removed to get rid of it entirely. Unfortunately it will come back at some point unless you never log back into your Xfinity Account... because we're all doing something unknowingly that triggers it... I've had it happen both with the TV icon and the Email icon... and I don't think there's anything us consumers can do to prevent it. Xfinity/Comcast has to eliminate the problem. The IT gurus mentioned it has something to do with the connectivity & the security of the service, which is actually allowing it/causing it to continually happen, and ultimately it is up to them to fix the problem to eliminate it from happening to us as the consumers of their product. I'm not a computer geek by any means, but hopefully this information helps someone else!! I've been pulling my hair out with this issue for months. Luckily I have a paid IT service that takes care of it for me... most people do not have that luxury... and I won't for much longer either. My support subscription is expiring very soon and will have to pay another 3-year term to keep their service just for this very reason... and I've more than gotten my money's worth out of my IT support just dealing with this stupid AutoTrader pest! Ugh! Oh, and another note... this pest has caused some major advertising via email and even on my cell phone. It's opened Pandora's box on me in some instances, and I've been lucky to not have had any financial issues over this pest. This is not one you want to let take over... get rid of it because eventually a file like this will grow and get worse... they don't recommend that you ignore it....

MLefers
Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I just went to the MajorGeeks website for some help.  They have a malware removal section in their forums; free to use.  I looked under the fixing browser hijack/ redirect thread.  They provided the directions on how to clean out the system and fix the problem.  It only took a few minutes and is working for me.

 

If you want to try them out either search for MajorGeeks forums or:

http://forums.majorgeeks.com/index.php?threads/fixing-browser-and-search-engine-redirection-hijackin...

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I ran across this problem today on my PC as well. I took out an older laptop with a virgin install of Windows 7, and I was STILL getting the Autotrader about 1/3 of the time when clicking their link. This is a server end issue, and it seems Comcast has no interest in fixing it.
Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I was thinking the same thing; it's something with THEIR server.  I was getting it on Microsoft Edge but not on IE or Firefox.  But, when I did the cleaning steps outlined on MajorGeeks it stopped.

 

Either way; it is working for me now.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

After my post, I decided to go ahead and contact Xfinity because my IT support instructed me to do that, and make a complaint with them to secure my connection of internet into my home. They told me the AutoTrader website malware is specifically from Xfinity's website, and they were right! Well, the technician from Xfinity that I requested help from was online... and he knew exactly what I was asking for! There is a noted issue for this problem, and the fix is to reset the security on your incoming home connection for your service. He said to give him a few mintues to secure the line, and then told me I had to shut it down (along with all my other devices) for at least one full hour and then turn everything back on again and the problem should be gone. Well, it wasn't at first. However, I did mention and ask him if I had to technicallly remove the malware from the hidden files on my computer for this to work, and he said no... well I disagreed, and unfortunately I found out that I was right in thinking the malware had to be properly removed from my device(s) before the changes to the security in the line would work with the browsers to prevent the malware ads... I did have to contact my Geek Squad support to have an extensive malware removal done on my computer... which was my 4th time bothering them today with this issue... but then once he reset my browsers, after the malware removal, and after the Xfinity security update kicked in for my incoming line connectivity (after two attempts to resecure the line)... I was FINALLY working properly again. What a nightmare... I can say I spent over 8 hours on this issue alone today... probably more to be honest.... and several hours in the past 2 days prior. Ugh! I hope this resolved the problem. I've dealt with this issue since October! Not like this is a new problem people are complaining about... I see posts on here from over a year ago!! Geek Squad was insistant that I contact Xfinity to have them secure my connection coming into my home to fix the problem... which I found out was the correct information and this recommendation may have finally resolved my issue! Give it a shot and see if this works for you! 

MLefers
Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

@MLefers What exactly was done and where (on site or while on phone with Comcast) to "contact Xfinity to have them secure my connection coming into my home?"   I just had this problem following Comcast tech coming out to fix a continued connectivity issue.  It is not fixed (on another thread re SB6141 today) but this issue of the auto trader redirect only occurred since the tech said I had EOL owner modem (not true) and replaced it with the Comcast leased 2 in 1 modem/router.  

 

Does one just call contact and hope for a USA based rep and asked to secure the connection?  Does removing malware from all the temp hidden files include hauling my large tower to a repair shop to remove?  

 

Thanks in advance!

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Hello Alla63! Basically I contacted Xfinity support online... calling never ever does me any good... I have better luck with online support for some reason. I told them that my IT support team said I needed to have Xfinity/Comcast re-establish and/or enable updated secure connectivity because I was having a terrible malware issue with the German/Netherlands AutoTrader website that was triggered from the Xfinity.com website. One of the members for my IT support was aware of it (not everyone is), and told me it was caused by Xfinity's website and nothing I was doing on my computer... and it was up to Xfinity to remove the threat to prevent me/us from dealing with the reoccuring issue. The only way they could do that would be to update the security for the incoming connection of service into the home. I got really lucky because the technician at Xfinity (online) knew exactly what I needed (and yes, he was American LOL)... his response was that it was a known issue that they were aware of, and they had a fix to the security... and once the change was made, that it would resolve my issue. They updated my modem settings/firmware, and refreshed my signal with the updated security, and told me to wait an hour and restart all my devices... to give the updates a chance to apply to my services. Unfortunately as mentioned, my IT support had to remove the malware off my computer first before the connectivity update would actually work... but it DID work once the malware was properly & completely removed, and after the browser cache was cleared and reset. It has been working awesome since that was all done. Keeping my fingers crossed!! 

With your situation with the recent service technician being there... I can relate because I had some major problems not too long ago myself with connectivity! Nothing recent though, so I'm doubting it is related to the malware. I have a feeling your technician did not call into the main 800 line to request an update the firmware/settings for your modem to work with the service change that was made (different modem)... and just hooked it up with the existing settings it had with the old security. The SB6141 is completely fine to use, but I did recently see there is an issue with that model now (not sure what, but I'd check into that)... your need to have the rented modem is completely false, and not a true statement at all. I can tell you though that they do not like it when you own your own modem. I have my own as well... same one, but recently upgraded to the TG862G/CT modem/router (purchased) and continue to use my Apple Airport Extreme Router (in bridge mode). However, I will warn you... if they know it's not a rented modem, they might decline assisting you over the phone with the modem updates/problems and tell you that you are on your own with that. I would attempt to have the fix applied while you have the rented modem installed... if you are planning on going back to using your own modem. I recently had some trouble when I switched over to my owned modem, but it will depend on the technician you get... that only happened to me one time though... the online support guys didn't seem to have a care in the world whether I owned or rented my modem.

In regards to implementing the fix... I imagine that your modem firmware may need to be updated, and I honestly don't know if the firmware update is part of their so-called security fix, but I imagine it might be part of it. Unfortunately I completely agree with you, and Xfinity customer service is not very good most of the time, unless you catch someone in the US that can assist you... and it's hit n miss on whether you get a US rep... I got really lucky the first time requesting the connectivity security update and he actually knew right away what I needed... And no, you do not need to haul your computer into a shop for the fix... it's actually something that can be done if the right person helps take care of it... the malware files are well hidden in application files/folders, and the malware files do NOT show up when running malware & virus scans... it has to manually be removed using some sort of registry cleaning techniques (like with CCleaner) because they are in temporary/hidden files somewhere within application folders, and then also by clearing out the appropriate caches to remove them from all the browsers. Hope that helps a little! But make sure you have an IT savvy person help because registry files are tricky and you don't want to delete the wrong ones that would affect your applications/system from running properly Smiley Happy

 

To get to someone online quickly, I go thru the services tab and go into my devices... and click on troubleshoot for my modem, which allows me faster access to online chat. 

MLefers
Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Thank you so very much for your reply!  This is very informative and in a way that even I can understand Smiley Happy.  I have another post on the SB6141 issue where I see a possible fix for that and it agrees with what you are saying -- it's not my modem that is end of life. 

 

I actually have CC Cleaner, and with the help of a tech savvy friend will remove that first, then contact Comcast via online help as noted in your reply.  I'll prepare myself for the endless cut/paste of the company line that I am so accustomed to at this point.  I feel a need for fresh baked brownies coming on.

 

Again, most helpful -- thanks!

Regular Contributor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I don't normally use Microsoft Edge but I went through it and got to the watchlist and pinned it to

my start and it works every time.

 

 

New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Updated to note that, without taking any action other than commenting here, I have not encountered the rerouting issue in Firefox for two days now. Fingers crossed.

Regular Contributor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Forgot to add this to the above post,(Why does the Edit not show up under Options?)

 

 Used Edge to get to the Watchlist and then used the option to "Open With Internet Explorer" from

the menu and it still went to the Auto Trader site.

 

PS-Forgot you could post with out being signed in.  Signed in and the Edit is there. duh

Regular Contributor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website


MNTVwatcher wrote:

Updated to note that, without taking any action other than commenting here, I have not encountered the rerouting issue in Firefox for two days now. Fingers crossed.


Doesn't that hint toward a Comcast problem not some browser hijack?

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Regardless of what's being said here, yes, you're correct - It's not a browser hijack.
New Poster

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I have always assumed it was a Comcast-end issue, since it only happens on the xfinitytv site. Not sure why the error didn't occur for me in Chrome (I know it did for others) for the brief time I switched.

 

Message 8 in this thread comes closest to explaining what's going on, I think. It's something Comcast and Acquia need to fix. Or perhaps have fixed as of yesterday. But the problem seems to come and go, so we'll see. I posted here because it had never happened for an extended period as it did this weekend.

Regular Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I find it odd that nobody from xfinity has posted on this thread since early Jan.  I would think that with all the activity on this thread someone would look in and see what was being discussed.  It's not like this is a thread on baking cookies.

 

 

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I am betting they hope it goes away. If they admit that people are getting redirected to other pages that may or may not contain malware they will take a huge hit with the class action lawsuits. No other page gets redirected to this auto trader site. Just Xfinity. If it was malware on our computers it would affect other pages and not just xfinity page. I keep all my security software updated as soon as a patch comes out. I have scanned my computer (full scan which took hours). I have uninstalled browser and manually went in and deleted any left over files after install. I reinstalled the browser and it happened again. 

Here is a question for everyone that is having problems. Are you using a comcast modem or one you bought yourself? I used my own modem for 2 years and with the new package that I signed up for I now have phone service from them. It included their modem with no extra rental fee. It is after switching modems that I started having problems. Has someone hacked in the wifi that these modems are sending out so any xfinity user can piggyback on it? Has someone gotten hold of the backdoor information to get into the modems? Also, I had to have them reset the modem when they messed up the service. Is it possible they messed that up?

 

hahaha comcast and their 8 year old mentallity on what is a bad word.

Regular Contributor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

I'm using my own modem. Even tried the 75-76 Dns  changes and it did no good.

Frequent Visitor

Re: http://xfinitytv.comcast.net/ opens a dutch auto trader website

Unfortunately there is most likely malware on your system in the registry files if you continue to have problems. My problems started out intermittent and very minimal in noticing that it was there, and it was not constant and would only occasionally act up. Nothing showed up on either of my security scans, webroot & norton anti-virus. Then this past couple of weeks, and more importantly this past weekend; something happened and it was controlling everything on my computer. I was getting massive amounts of junk emails, started getting unwanted solicitor phone calls, etc... My IT support has consistently found the registry files for the Xfinity Auto Trader ad every single time they went in to check the system, and they verified that they are coming from the Xfinity website. Once the malware registry/temporary files are properly removed, the problem will go away... but it won't stay away unless Xfinity re-secures the connectivity to your incoming service. My IT support was correct by instructing me to call Xfinity Comcast and telling them to resecure the connectivity of my line... and this actually worked for me. The first online support tech knew exactly what I was asking about, which was a lucky break because their support isn't always that great. I had everything done a couple of days ago (back to back as to make sure it didn't have a chance to get back in) and I'm shocked at how well my system is working again! I also changed my modem to a (purchased) TG862G/CT Xfinity unit back in January, but I've dealt with this issue since October on & off when I had my own Motorola Surfboard modem hooked up for a couple of years already. Also this has been a known problem for much longer than that... I suspect the security settings of the modem play a role, but the malware from the Xfinity website will get thru no matter what modem you have. Keep in mind... your virus scans, and malware scans, will NOT find the files. The scans will come back clean, but the more advanced registry cleaners seem to catch them... and my IT support had to use that method to get rid of them (and at least to find where they were)... and then some manual removal which wasn't easy either... it took them a few tries before they got rid of all the files to make the problem go away.... basically it took me the entire day of getting it worked on to get the problem resolved. The only way I can really explain it, is it was like it matastisized itself to my application files in different places as to hide itself all over so that it couldn't be completely deleted very easily. Another user mentioned that Auto Trader and Xfinity/Comcast had a website company in common that could have been the direct link... and that wouldn't surprise me as to why this has been happening and is hidden so well... I suspect the malware may have been automatically included as part of the website when the code was written.

MLefers
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