Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,359

members

1,290

online

29,329

topics

Top

getting error 560 or error 572

Regular Visitor

getting error 560 or error 572

getting error 560 or 572 no matter what i try t watch on my laptop

Tags (1)
Official Employee

Re: getting error 560 or error 572


jgmoranz wrote:

getting error 560 or 572 no matter what i try t watch on my laptop


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, what specific videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: getting error 560 or error 572

I have 572 too: My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 173.245.64.220 My operating system: Windows - Undefined My web browser: Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.56 Safari/536.5 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled

My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bh, A, Y, Bq, Bx, Ce, Bb, Bc, Cd, Cf, By, Bu, At, Bs, G, Ak, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Bk, Br, C, Bo, Cj, Bt, Cc, F, M, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 173.245.64.220 My operating system: Windows - Undefined My web browser: Chrome 19 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.56 Safari/536.5 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled
My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bh, A, Y, Bq, Bx, Ce, Bb, Bc, Cd, Cf, By, Bu, At, Bs, G, Ak, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Bk, Br, C, Bo, Cj, Bt, Cc, F, M, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: getting error 560 or error 572

My Device Information My Zip Code: 60459 My Cable Provider: Comcast Elmhurst CableCard My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.167.31.59 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled
My Account Information Primary Account: True Provider Codes: bh, a, bb, bc, at, b, cj Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Official Employee

Re: getting error 560 or error 572

Hi all,

 

What specific videos are you trying to watch? 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: getting error 560 or error 572

Any video that is not Hulu is having trouble

New Poster

Re: getting error 560 or error 572

I'm trying to watch boardwalk empire, boss and just about any other show or movie and I get the same 572 error message.  I saw a previous post to paste my cpu information, so here it is. Please help me:

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 173.225.188.226 My operating system: Mac - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.64 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2538 Bytes) Time Information My Clock Time: Wed Nov 07 2012 23:05:26 GMT+0300 (AST) Server Clock Time: Wed Nov 07 2012 23:05:27 GMT+0300 (AST)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, C, Br, Bt, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: getting error 560 or error 572


Vivian3063 wrote:

I'm trying to watch boardwalk empire, boss and just about any other show or movie and I get the same 572 error message.  I saw a previous post to paste my cpu information, so here it is. Please help me:

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 173.225.188.226 My operating system: Mac - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.64 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2538 Bytes) Time Information My Clock Time: Wed Nov 07 2012 23:05:26 GMT+0300 (AST) Server Clock Time: Wed Nov 07 2012 23:05:27 GMT+0300 (AST)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, C, Br, Bt, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 7 replies
  • 1610 views
  • 0 kudos
  • 6 in conversation