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What is a error 566 when trying to watch streaming video?

Silver Problem Solver

Re: errors


Here is the canned reply you will get from a comcast rep. Post the info you get and maybe someone from comcast will follow up.

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.


Also, please send the URLs of the videos that you are trying to watch.


You can also try updating your flash player and silverlight and see if that works.



Re: errors

I was attempting to watch under the dome and got the 566 error.


Re: errors

My Zip Code:30047My Cable Provider:Recommended by ComcastUse Dac:trueMy Conroller ID:153My Map ID:19My Persona ID:6677My myDVR Manager Status:activatedMy Set Top Box NamesVR 1My Queue setup:falseFacebook Queue Syncing:falseFacebook Connect:trueMy public IP address: operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.1; BRI/2)My system typeesktop computer or other deviceMy Silverlight version:5.1.20125.0My Flash version:11.7.700.224Javascript:enabled                   

Cookies:Enabled (1574 Bytes).Time Information My Clock Time: Tue Jun 25 21:49:04 EDT 2013 Server Clock Time: Tue Jun 25 21:48:38 EDT 2013

My Account Information In Home Authenticated: false Primary Account: true Provider Codes: s, gt, du, cy, fk, ep, eq, hc, dm, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, gi, bw, gf, bu, by, em, ax, bs, at, bl, gd, fo, bp, gw, gr, cw, k, dg, j, dt, bn, ha, bi, bj, ce, it, ez, dx, gk, ef, fd, do, fy, is, au, ed, b, go, dj, de, h, fa, ci, a, fx, gq, cp, ge, ea, cb, e, eb, bz, co, gh, ir, dp, gg, gl, dh, f, m, en, gp, cd, cf, fb, ar, cg, df, cu, cz, ia, cr, c, br, fe, ga, fw, bh, fz, bx, dw, bb, bc, fn, ff, dv, ct, cs, et, cv, gv, fr, db, dr, bm, bk, er, fv, dy, cj, bo, dn, bq, g, aw, dc, dl, dd, da, im, fq, fl, gs, bv, el, di, fu, cx, dk, dq, cm, fp, ds, eo, gx, d, y, es, gj, ev, ht, fj, cn, ch, gb, eg, cc Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: truehttp://xfinitytv.comcast.net/watch/Under-the-Dome/7415074327007149112/34772035539/Under-The-Dome---P...

Re: errors

My Device Information My Zip Code: 30047 My Cable Provider: Unknown Use Dac: false My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 1 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: false Facebook Queue Syncing: false Facebook Connect: true My public IP address: My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.1; BRI/2) My system type: Desktop computer or other device My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700.224 Javascript: enabled                    Cookies: Enabled (594 Bytes). Time Information My Clock Time: Wed Jul 3 10:05:13 EDT 2013 Server Clock Time: Wed Jul 3 10:05:14 EDT 2013

My Account Information In Home Authenticated: pending Primary Account: Provider Codes: Internet Subscriber: Cable TV Subscriber: Voice Subscriber:
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