Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,009

members

1,320

online

29,076

topics

Top

error message

New Poster

error message

I keep getting an error message that says "we're still updating your account" on some of my channels.  It says you've caught us in the middle of updating your subscription.  ou shoudl see changes to your lineup shortly.  I had a tech here for 2 1/2 hours today and he couldn't fix it!  What's the problem???

 

Official Employee

Re: error message

Can you provide some more details on what channels your seeing this message on? Are they NBA league pass or NHL Center Ice by any chance?

Also, did you recently Add or remove channels from your X1 device?




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: error message

I have Blast Plus. I just moved and started new service. It happens on channels like Hallmark Mystery channel.
Problem Solver

Re: error message

If you moved to an apartment building, the problems could be due to cable-connections or older cables in the building, or outside.

 

When problems are seen only on a few channels, the something is interfering with the incoming signal on those frequencies.

 

Did the technician mention getting some better experienced to come back and check on the problem?

Official Employee

Re: error message

Hello @Exclusivemerald. I have received your private message and I have responded. Please reply to my PM. Thanks. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 4 replies
  • 306 views
  • 0 kudos
  • 4 in conversation