Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,944

members

539

online

36,489

topics

Top

error message 8001

New Poster

error message 8001

For two days now I am unable to watch videos all the way through. They shut off in the middle and the screen says the video is unavailable error message 8001. It sometimes says that I have 3 things up right now which is not true and I have gone through everything that the help section tells me to do and it still wont play.

This issue happened all of a sudden and I would like to fiigure out how to fix the problem. This is isse is only happening on the laptop not on the household tvs.

Thank you

Tags (1)
Official Employee

Re: error message 8001


ballaqua1 wrote:

For two days now I am unable to watch videos all the way through. They shut off in the middle and the screen says the video is unavailable error message 8001. It sometimes says that I have 3 things up right now which is not true and I have gone through everything that the help section tells me to do and it still wont play.

This issue happened all of a sudden and I would like to fiigure out how to fix the problem. This is isse is only happening on the laptop not on the household tvs.

Thank you


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 712 views
  • 0 kudos
  • 2 in conversation