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error code XRE-09013

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Regular Visitor

error code XRE-09013

My X11 remote has not worked correctly since an EMS alert today. I was able to fix everything except Voice Commands. I restarted the box, checked batteries, unpaired the remote, and re-paired the remote to my TV and sound bar. They all work, but when I try to use the voice control, I get the error msg XRE-09013. I tried to re-pair the remote to the box per instructions (press setup, red>green, press Xfinity), but I get no screen with a code. The remote just flashes green for a bit and then red, then nothing. Voice control is set to 'On' in settings. The remote works otherwise.

Accepted Solution

Re: error code XRE-09013

As I said, I tried pairing, but after pressing Setup, then Xfinity button, I never got the screen with code numbers. And voice control is set to on.

 

Thought maybe waiting until the next day might do the trick without further intervention, but the remote still had no voice command control. Once again tried the Setup>Xfinity... but no code. 

 

So I used the on-screen help menu, selected 'Restart' and then paired the remote to the box - got the code finally. Works now.

View answer in context
Service Expert

Re: error code XRE-09013

http://forums.xfinity.com/t5/X1/What-does-XRE-09013-mean/m-p/2945683#M133975




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Regular Visitor

Re: error code XRE-09013

As I said, I tried pairing, but after pressing Setup, then Xfinity button, I never got the screen with code numbers. And voice control is set to on.

 

Thought maybe waiting until the next day might do the trick without further intervention, but the remote still had no voice command control. Once again tried the Setup>Xfinity... but no code. 

 

So I used the on-screen help menu, selected 'Restart' and then paired the remote to the box - got the code finally. Works now.

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