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error Code 525/3132

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error Code 525/3132

Trying to run video on PC. Get error message 525/3132. 525 says uninstall Adobe Flash Player which I do not have installed. Nothing listed for 3132. What's the deal?

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Official Employee

Re: error Code 525/3132


vulc66 wrote:

Trying to run video on PC. Get error message 525/3132. 525 says uninstall Adobe Flash Player which I do not have installed. Nothing listed for 3132. What's the deal?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Re: error Code 525/3132

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.239.37.206 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2808 Bytes) Time Information My Clock Time: Thu Nov 8 00:07:40 CST 2012 Server Clock Time: Thu Nov 8 00:07:17 CST 2012

My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, bz, bm, bl, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True http://xfinitytv.comcast.net/watch/The-Walking-Dead/7190072851208537112/2300816179/Killer-Within/vid... But almost every video I've tried to watch messes up on me with this 3132 message, and it's beyond annoying by now.
Official Employee

Re: error Code 525/3132


legwengw wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 71.239.37.206 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2808 Bytes) Time Information My Clock Time: Thu Nov 8 00:07:40 CST 2012 Server Clock Time: Thu Nov 8 00:07:17 CST 2012

My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, bz, bm, bl, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True http://xfinitytv.comcast.net/watch/The-Walking-Dead/7190072851208537112/2300816179/Killer-Within/vid... But almost every video I've tried to watch messes up on me with this 3132 message, and it's beyond annoying by now.

Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Please post so people with similar questions may benefit.
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