Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,673

members

1,757

online

29,773

topics

Top

error 523

New Poster

error 523

i keep getting error 523 on the screen what do i do?

 

Silver Problem Solver

Re: error 523


Mogure wrote:

i keep getting error 523 on the screen what do i do?

 


Hello,

From what I can see from the following link other customers are having the same problem. 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Error-523/m-p/1065415/message-uid/1065415#U106541...

Comcast Joe is involved with this error. Please read the thread and provide what ever information is needed.

New Poster

Re: Any 4000 errors from 10/20/11-10/21/11 please come here for more information.

I have bee getting "Error 523" every time I try to watch ondemand online... It was working earlier this week until yesterday.  I'm not sure what the error is for. Generally I don't have any issues.  I hope this will be fixed soon! Thanks

Official Employee

Re: error 523

Mogure,

 

Try uninstalling then re-installing Microsoft Silverlight then try playing the video again.

 

Go here for step-by-step instructions: http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

If that doesn;t work, look through the thread that reasd posted; many customers were able to solve their issues and you can see how they did it.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 3 replies
  • 1732 views
  • 2 kudos
  • 4 in conversation