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error 3329 on xfinity tv-go app. Certain movies will not play or download

New Poster

error 3329 on xfinity tv-go app. Certain movies will not play or download

I am using the xfinity tv go app and on certain videos I cannot watch or download.  I get "video error 3329 (12000).  Can someone help with this?

New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

I am having the same problem. Please let me know if you figure out why this is happening. 

image.png
Official Employee

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

Hi Katibruneau, are you noticing this on other videos or just Outlander.

 

Thank you


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New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

I am experiencing the same problem on Outlander episodes 9,11 and 16

 


 image.png

New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

I'm getting the same error for episode 9. I was able to download it 2 weeks ago though. I started to watch it but didn't finish. I had to download it again since it expired. I get a playback error when I try to watch it directly. Please help I'm addicted to this series and can't go any further.image.png

New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

I am getting this code on episodes 9, 11, and 16 of the Outlander series as well.  Has anyone reported the problem to xfinity yet?

New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

Experiencing same error. Outlander only.
Comcast, please advise.
Official Employee

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

Hi all, this is a known issue that our engineers are working on to fix with Outlander.

 

Thank you


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New Poster

Re: error 3329 on xfinity tv-go app. Certain movies will not play or download

Appears episode 9 had been removed, repaired and re-uploaded.

Thank you.
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