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download dvr content to my ipad

Contributor

download dvr content to my ipad

i downloaded the tv go app on my ipad, how do I download dvr content to my ipad?  thanks.

Cable Expert

Re: download dvr content to my ipad

If you have X1 and are in a cloud area, you can, but the older DVR's and non cloud X1 area's you can not download recordings from the DVR.




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Contributor

Re: download dvr content to my ipad

hi, I have the latest version of the X1 platform, how do I download content to my IPAD? I can't seem to find any help on this.  thanks.

Official Employee

Re: download dvr content to my ipad

Here are the cloud DVR faqs: http://customer.comcast.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs/

What market are you in? It's not launched in all area right now




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Contributor

Re: download dvr content to my ipad

I am in the san francisco market.  i'll check the link you sent.  thanks.

Official Employee

Re: download dvr content to my ipad

The TV go app is not for downloading your DVR recordings.. The TV app is what you need to down load and have cloud dvr launched in your area. Here is some info on the TV app

http://customer.comcast.com/help-and-support/xfinity-apps/xfinity-tv-app-overview




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Contributor

Re: download dvr content to my ipad

i have the TV app on my ipad.

Official Employee

Re: download dvr content to my ipad


lindansf wrote:

i have the TV app on my ipad.


  You need to have the cloud dvr codes on your account to get access to your recoridngs.  Please contact our online chat team: https://www.comcastsupport.com/ChatEntry/Protected.aspx?auth=1&





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Contributor

Re: download dvr content to my ipad

is there an extra charge for getting the cloud codes?

Official Employee

Re: download dvr content to my ipad

Not if you already subscribe to DVR service




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