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customer service

New Poster

customer service

I am giving Comcast 1 more week of my patronage, and if anything further happens, I am disc

your service. I was on hold for 1 hour and 8 mins to talk to a tech to fix my TV reception. I cant

b-lve the probs I have exper. I am sooooo frustrated with your services and have such a long wait time. I also cant bekieve I cant have a live chat with a tech, or there arent better solutions thru the

internet.

Regular Visitor

Re: customer service

Welcome to Comcast where we put you on hold, only to discover we need to route your call to another department where you accidentally are hung up on. Keep on calling back and we will never

fix your issue, have you foaming at your mouth, your eyes bulging along with that vein in your neck and perhaps find someone who will finally understand. Spend a part of your life (which you never get back) allowing Comcast to put you on hold or your call is forwarded to Maintenance Dept.

 

Wait for it...all the issues you had supposedly fix will show up as charges on your bill making you call us back and explain your issue again. Comcast a leader in communication does not get it right or care if they do. We received a bait (lower price bill offer) only to discover Comcast had no record of the original order (the switch) and have had nothing but trouble. I believe a class action lawsuit is in order to make Comcast serve their customers. Anyone in???

New Poster

Re: customer service

I called to dispute my Internet bill going up another $20 due to being on a "tiered" plan that I wasn't informed of. Got signed up for the triple play and wanted self install kit. Instead the resolution guy scheduled a home install and was gonna charge me. I disputed this (when they called to confirm) and they were waiving the fee and found out it had been set up for Sept 2 (Labor Day) 1-3 pm for the tech to come out. He arrived promptly with a faulty DVR box and left us with a basic box and said we could swap it out for the right one at the nearest store WHAT??? At 8 pm the box lost network channels and we still weren't getting Travel channel and some others. They scheduled me another appt waiving the fee. After 2 confirmation calls and having someone waiting at my house yesterday, they never showed up! I was told that the appt had been cancelled...not by me. They rescheduled for tonight and didn't show claiming they left a voicemail, on the wrong phone #! Now dispatch was supposed to call me back right away to try to get someone out asap...NOBODY CALLED!!! This company is full of bs and I am ready to cancel service already!

Regular Visitor

Re: customer service

"He arrived promptly with a faulty DVR box and left us with a basic box and said we could swap it out for the right one at the nearest store WHAT??? At 8 pm the box lost network channels and we still weren't getting Travel channel and some others. They scheduled me another appt waiving the fee. After 2 confirmation calls and having someone waiting at my house yesterday, they never showed up! I was told that the appt had been cancelled...not by me. They rescheduled for tonight and didn't show claiming they left a voicemail, on the wrong phone #! Now dispatch was supposed to call me back right away to try to get someone out asap...NOBODY CALLED!!!"

 

Comcast must have a book they go by because this EXACT same thing happened us. Comcast was to show up to check our phone which was not working for a week as we added phone service. Plus we lost channels. We waited and were told later the call had been cancelled and they tried to leave a message but the phone was not working....seriously! This must be the "triple play". Wait till you get your bill and the fees will not be waived. You have to call them back. Fastest way to get through is to call and hit the number for new customer.

New Poster

Re: customer service

On 9/12/13, I actually lost all services, telephone being the "most urgent" as they need to get someone out asap to fix that, or so I was told. The soonest someone could come out was 9/20/13.

 

Well, they guy came out on 9/20/13 to bring the new DVR box and check on the line (which was the issue outside at their box). I was charged for that visit, which I disputed and won. But on my bill, there mysteriously showed a $169 fee for NBA Season Pass that I or my husband did not sign up for. We don't even like or watch basketball. When I tried to get this reversed too, the lady said that because of the amount, a supervisor would have to review to give the credit. I was told that they would either give the credit or call to tell me why I wasn't getting it. Neither happened! I have been deducting that amount from my payment and have started getting a late due email and my bill is due on receipt now. I am moving soon and think I will not be taking Comcast with me.

 

I am so fed up with this company! The issue is they have a Monopoly here in Nashville so they are our only option for cable tv, unless we get Dish Network or Direct TV and they SUCK too. All I want is AMC for the Walking Dead and Travel Channel for Ghost Adventures Smiley Sad

Regular Visitor

Re: customer service

tired of getting "internet explorer not working or page not available, try later"

 

when comcast sent the wrong box which was discovered after 3 support calls & told to send

back & new one would arrive in a wk.had to call again to resolve & have the new one delivered'

 

when called support to get SSI code, was given a porn phone #

 

when called to request a"Verizon competetive rate of $79.99 minus $12. cc offer," was told

Comcast offered $99. with a reduction in channels to 100 & an increase to 119. after 1 year.

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