Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,760

members

502

online

29,201

topics

Top

controlling who uses xfinity to go and streaming

New Poster

controlling who uses xfinity to go and streaming

My nephew signed into my account on his phone and removed the parental controls.  I immediately changed my password, but how can I be sure he's not access my xfinity to go or streaming?  I want to block him.

.

Official Employee

Re: controlling who uses xfinity to go and streaming


Jb246 wrote:

My nephew signed into my account on his phone and removed the parental controls.  I immediately changed my password, but how can I be sure he's not access my xfinity to go or streaming?  I want to block him.

.


The XFINITY TV Go app has been retired so I assume you are referring to the XFINITY Stream app.  With that app, parental controls are set up on each device (in settings which looks like a gear icon). There was one mobile device on your account which I've removed. As long as you've changed your password and don't have a secondary account for your nephew, he won't be able to access the app now (ie it will ask him to sign in again which he won't be able to).

 

Once Parental Controls are set up on a device, they should be durable - applied even if the app is uninstalled and reinstalled. 

 

-ComcastDan


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 345 views
  • 0 kudos
  • 2 in conversation