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connecting to X1 platform (ROK-03033)

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connecting to X1 platform (ROK-03033)

I sometimes get a message saying there's a problem connecting to the X1 platform.  Usually turning off the TV for a minute solves this.

 

WHAT CAN I DO TO AVOID THIS PROBLEM?

 

Thanks

Service Expert

Re: connecting to X1 platform (ROK-03033)


sheilaklug wrote:

I sometimes get a message saying there's a problem connecting to the X1 platform.  Usually turning off the TV for a minute solves this.

 

WHAT CAN I DO TO AVOID THIS PROBLEM?

 

Thanks


Comcast employee recently said to unplug all the set top boxes and the modem from power. Then bring up the DVR's one at a time and when all are up and running turn on the modem. Some customers are fixed with that and some still have to have a tech out to find the problem (possibly a missing MoCA filter at the point server comes into the home).




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Official Employee

Re: connecting to X1 platform (ROK-03033)


sheilaklug wrote:

I sometimes get a message saying there's a problem connecting to the X1 platform.  Usually turning off the TV for a minute solves this.

 

WHAT CAN I DO TO AVOID THIS PROBLEM?

 

Thanks


Your upstream signals are far too high and out of spec. Since you only have e dvr and a modem, remove any extra splitters that you don't use to lower the upstream signal. If you can't, get a tech out to troubleshoot further.

 

Unrelated to X1, your modem is barely in spec. 


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