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comcast remote

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comcast remote

I just installed a new small xfinity box today.  Had trouble.  Got help from a very good tech who talked me through making sure what and where to connect cables.  She got me to where I got a picture and could change channels and volume with the remote.  The one thing we didn't do was turn the tv off and on with the remote.  Everything works but that.  So as long as the box is on, we can work everything we need on the tv by turning on the tv itself AND then use the remote.  Any ideas?

Official Employee

Re: comcast remote

https://www.xfinity.com/support/remotes/

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