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choppy streaming

New Poster

choppy streaming

I'm confused because suddenly my Macbook has an issue with streaming video—it's all choppy, both in Youtube and Xfinity TV, regardless of the set quality of playback. I have the newest versions of Flash and Silverlight, so what is the deal here? Could it be my WiFi connection happens to be poor this evening? I checked my Activity Monitor, but that shouldn't really be an issue because in the past I have had all types of programs open (such as iTunes) while streaming flawless HD on Xfinity TV. What's up with all this choppiness!?! 

 

Help!

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New Poster

Re: choppy streaming

My public IP address:71.225.1.119

My operating system:Mac - Undefined

My web browser:Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0My flash version:11.2 R202Javascript:Enabled Cookies:Enabled

Official Employee

Re: choppy streaming


K_Deegan wrote:

I'm confused because suddenly my Macbook has an issue with streaming video—it's all choppy, both in Youtube and Xfinity TV, regardless of the set quality of playback. I have the newest versions of Flash and Silverlight, so what is the deal here? Could it be my WiFi connection happens to be poor this evening? I checked my Activity Monitor, but that shouldn't really be an issue because in the past I have had all types of programs open (such as iTunes) while streaming flawless HD on Xfinity TV. What's up with all this choppiness!?! 

 

Help!


Since this is occurring on multiple sites, it may be your computer. Try restarting your computer and then try again.

 

If videos are still choppy, try using a different web browser and let me know if it improves. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: choppy streaming

I tried Google Chrome. No luck. Any ideas?

Silver Problem Solver

Re: choppy streaming

have you tried resetting your modem or router? are you hardwired or wireless>?

New Poster

Re: choppy streaming

Wireless. ????

Silver Problem Solver

Re: choppy streaming

are you saying you are wireless or what do I mean wireless?    Your trying to watch video on your computer, are you hooked directly to your modem with a cable or are you connecting wirlessly with a wireless router.  I was asking because if your wirless that could be your issue.

New Poster

Re: choppy streaming

reset my modem and router. things are back to normal. thanks a lot! 

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