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cannot stream to Roku or laptop

New Poster

cannot stream to Roku or laptop

My Roku and laptop stream live TV just fine as long as I am in the same room as my Comcast router.  Anywhere else and it just keeps buffering until it times out.  The local Comcast store says my router should handle it just fine.  Any clues as to what could be wrong?

Service Expert

Re: cannot stream to Roku or laptop


frustrated44 wrote:

My Roku and laptop stream live TV just fine as long as I am in the same room as my Comcast router.  Anywhere else and it just keeps buffering until it times out.  The local Comcast store says my router should handle it just fine.  Any clues as to what could be wrong?


My router is dual-band; 2.4 and 5.0.  Sometimes I have to change SSID's on my mobile devices to get a more consistent connection.




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New Poster

Re: cannot stream to Roku or laptop

I don't have any idea what kind of router it is, just what Comcast gave me. I also don't know what SSID's are or how to change them on the Roku or laptop. More info?

Service Expert

Re: cannot stream to Roku or laptop


frustrated44 wrote:

I don't have any idea what kind of router it is, just what Comcast gave me. I also don't know what SSID's are or how to change them on the Roku or laptop. More info?


Maybe this will help:

 

https://customer.xfinity.com/help-and-support/internet/connecting-your-smartphone-or-tablet-to-your-...




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