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cannot access my recordings, signal issue?, please help

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cannot access my recordings, signal issue?, please help

Our cable box was replaced because it was buzzing and running hot.   Tech decided to lower signal.  Why, I do not know.   Immediately my recordings were moved to deleted folder, and he left it at at and told me I could get them back by myself since it there were so many recording I guess.  Now I could not access any recordings new recordings.  Comcast tryed to fix problem and it lasted for few hours, and then Comcast did a full diagnostic and there was no fix.   Still claims to be working on it.  My DVR now shows I have 2 boxes in the Living Room, and now my DVR manager on computer shows new recordings intact, but I still cannot access on them with my TV.   Is it a signal issue?

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