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can't use online dvr scheduler, cause comcast thinks i still have tivo server

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can't use online dvr scheduler, cause comcast thinks i still have tivo server

We used to have Tivo Service installed on a comcast dvr box.  We cancelled that service more than a year ago, and now just have regular comcast dvr service.  

 

Now, we cannot use the comcast online dvr scheduler.  Tried talking to a comcast technician on the phone, but they were stumped.  It appears as though the comcast website believes we still have tivo .

 

While logged into my account, whenever I go to 

http://xfinitytv.comcast.net/mytv/dvr

 

I am redirected to 

http://xfinitytv.comcast.net/mytv/tivo

 

with an error message on the page saying:

TiVo Online Scheduler is available in your area. However, we are  unable to detect a compatible TiVo in your household.

 

I inspected the source code for the web page 

http://xfinitytv.comcast.net/mytv/dvr

 

and see this

if(user.rsDeviceType && user.rsDeviceType == "tivo" && location.href.indexOf("dvr")>-1){
location.href = "/mytv/tivo";
}

 

so i think that's the source of my problem, 

i think comcast has a setting wrong for my account and that is triggering the explicit change to the tivo URL

 

any thoughts ?

 

Tags (1)
Official Employee

Re: can't use online dvr scheduler, cause comcast thinks i still have tivo server

Can you please private message me your Comcast.net e-mail address or Comcast ID so I can further assist you?

 

User CCCarole has wrote step-by-step instructions on how to send and read private messages:

 

At the top of each Forum page you will see a small white envelope. This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.

  

The white envelope turns to yellow when you receive a PM. 

 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message.  You can also access this area by clicking on the Username in a Thread or post.  By default, Private Messages are enabled.  You can disable this feature in My Settings>Preferences> Private Messenger.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Official Employee

Re: can't use online dvr scheduler, cause comcast thinks i still have tivo server

Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Mark a Best Answer!solution Icon

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