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can't set dvr online

Regular Visitor

can't set dvr online

Ever since you switched everything I can't set my dvr from work. I press the record button and nothing happens.

Official Employee

Re: can't set dvr online


ah4 wrote:

Ever since you switched everything I can't set my dvr from work. I press the record button and nothing happens.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Silver Problem Solver

Re: can't set dvr online


ah4 wrote:

Ever since you switched everything I can't set my dvr from work. I press the record button and nothing happens.


What do you mean by switched everything.  ???

Official Employee
Moved:

Re: can't set dvr online

Regular Visitor

Re: can't set dvr online

My Device Information My Zip Code: 19103 My Cable Provider: Comcast Philadelphia Area 1 Digital My myDVR Manager Status: activated My Set Top Box Names: Living Room My Queue setup: True Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 67.184.60.115 My operating system: Windows - Windows NT 5.1 My web browser: Firefox 3.6 - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.24) Gecko/20111103 Firefox/3.6.24 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Silverlight not installed. My flash version: 10.3 r183 Javascript: enabled Cookies: enabled
Regular Visitor

Re: can't set dvr online

I am not getting any error message. it just doesn't go through.

Official Employee

Re: can't set dvr online


ah4 wrote:

I am not getting any error message. it just doesn't go through.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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