Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,053

members

1,375

online

35,981

topics

Top

can't change channel tvs stop working

New Poster

can't change channel tvs stop working

i cannot change channels if i try then the tv. is disabled, instead of a picture i get a sign that says to contact xfinity, or unplu dvr box wait 10 seconds then replug box, i did that nothing happened 

Service Expert

Re: can't change channel tvs stop working


wyleanpitre611 wrote:

i cannot change channels if i try then the tv. is disabled, instead of a picture i get a sign that says to contact xfinity, or unplu dvr box wait 10 seconds then replug box, i did that nothing happened 


Since you already tried rebooting with no success, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about troubleshooting this issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 358 views
  • 0 kudos
  • 2 in conversation