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can't access online content

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can't access online content

Hi, whenever I attempt to access online content, such as streaming a movie, I get a 4013 error.  What can I do to rectify the problem?

 

My User Information is:

 

My Device Information My Zip Code: 80903 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 75.71.37.239 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.95 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2684 Bytes) Time Information My Clock Time: Wed Dec 05 2012 18:09:35 GMT-0700 (Mountain Standard Time) Server Clock Time: Wed Dec 05 2012 18:09:16 GMT-0700 (Mountain Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Au, Bv, B, U, Br, Bt, Cm, H, Ad, Bw, Bh, Ci, A, Y, Bx, Cp, Bu, By, Cn, Bs, At, Ct, Cb, Ch, Cs, Bz, Bm, Co, Bl, Bp, Cj, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
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Official Employee

Re: can't access online content


mcacker wrote:

Hi, whenever I attempt to access online content, such as streaming a movie, I get a 4013 error.  What can I do to rectify the problem?

 

My User Information is:

 

My Device Information My Zip Code: 80903 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 75.71.37.239 My operating system: Windows - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.95 Safari/537.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2684 Bytes) Time Information My Clock Time: Wed Dec 05 2012 18:09:35 GMT-0700 (Mountain Standard Time) Server Clock Time: Wed Dec 05 2012 18:09:16 GMT-0700 (Mountain Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Au, Bv, B, U, Br, Bt, Cm, H, Ad, Bw, Bh, Ci, A, Y, Bx, Cp, Bu, By, Cn, Bs, At, Ct, Cb, Ch, Cs, Bz, Bm, Co, Bl, Bp, Cj, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

Please send me the link(s) of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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