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Your "Top Videos" don't play the video, only produces sound and a black screen

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Your "Top Videos" don't play the video, only produces sound and a black screen

Your "Top Videos" on your Xfinity home page don't play the video, only produces sound and a black screen. I've tried talking to service reps on the phone and just got shuffled around for over an hour before I got disgusted and hung up. No one seemed to care that your website isn't showing the videos.

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