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XfinityTV Website Streaming Freezes/skip

New Poster

XfinityTV Website Streaming Freezes/skip

XfinityTV website, keeps freezing/skipping, No solution could be found, contacted support via internet web agent, they resetted/refreshed my connection, and it didnt help. then they wanted to reset my account password in order to "duplicate" the situation in order to escalate the ticket. Turned this down, I dont think my account password should be fiddled with. I already deleted cookies, blah blah, blah blah, blah blah.. still problem!!!

Heres the VIDEO of the problem. 


Problem Solver

Re: XfinityTV Website Streaming Freezes/skip

I looked at your video and decided to try the Fox Sports live channel on my PC.  Had the same freezing and skipping problem.  I then tried a few of the other sports channels and they seemed fine.  Not sure how they perform on your computer, but I think it may be a Fox Sports problem.


No other suggestion for you, but good luck getting Comcast to fix this issue, or even to recognize that there is a problem.

Problem Solver

Re: XfinityTV Website Streaming Freezes/skip

I am not seeing this problem with my Fox 1 sports. Does this occur with other Xfinity online channels ?  I have only seen this problem when someone is trying to stream 1080p videos on a Comcast Economy Plus internet plan (not a high speed plan).


Click on my link for a screen shot. See the red arrow, can you try adjusting the playback quality to see if it has any effect on your problem.



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