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Xfinity videos will not load or play

New Poster

Xfinity videos will not load or play

I had to reset my computer and now the xfinity videos will not load or play.  I tried the trouble shooting of uninstalling Adobe Flash and reinstalling the newest version of Adobe Flash.  That did not work.  Everything appears as if it will work but the screen remains black and no video.  Any help would be greatly appreciated.

Cable Expert

Re: Xfinity videos will not load or play

If your using Internet Explorer you probably need to enable compatibilty mode for the Xfinity web sites that have the videos.

 

Open the browser to the page where the video is ready to play, go to the gear icon on the top right, and go down to compatibilty view settings and add the current web address.

 

 

 

 




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Regular Contributor

Re: Xfinity videos will not load or play

If the problem is something within Internet Explorer then try either FireFox or Chrome and see your videos work in another browser.

 

Alternately you can try going directly to the networks own website and watch from there.

 

- Norm

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