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Xfinity streaming app stuck with emergency alert

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Xfinity streaming app stuck with emergency alert

In Houston, trying to watch news re storms. Kept getting emergency alerts about tornados and flood. Now the alert never goes away. No matter how many times I restart app, or what station I choose. After buffering, I just get the emergency alert screen, no video. Really need to be able to see the news.

Official Employee

Re: Xfinity streaming app stuck with emergency alert

 

Hi Cfreeman12, is the emergency alert coming from your phone or do you believe the alert is coming from the app? I ask because we currently don't have an emergency alert set up for the app, it there is a problem with your services the alert should come with an error message. Also buffering is caused by poor connection, please check your connection to make sure you can watch content on the app without interruption. 


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