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Xfinity stream not recognizing me as home

New Poster

Xfinity stream not recognizing me as home

The xfinity stream app worked fine yesterday all day but now does not recognize my home network. I've rebooted everything, uninstalled and reinstalled and checked to see if my gateways serial was correct on my account. On my roku I cannot even get past the "not on home network" screen and it only lets me exit the app. My other devices will also not recognize home network but will let me watch non local programming. Please help this seems to be a pretty common issue if anyone else has solved this please let me know I've had no luck with Comcast so far.
Frequent Visitor

Re: Xfinity stream not recognizing me as home

I have expereinced this issue many, many times over the past year.  I found no way to correct it locally.  

 

I have found that it always resolves itself, i.e., it's a Comcast issue not your issue, but this can sometimes take up to 2 weeks.  Most of the time, it is corrected overnight on Saturday night...probably when they do weekly maintanence. 

 

Very, very frustrating for sure.  Wish I could be of more help.

 

 

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