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Xfinity player

Cannot play videos.  I am told I need to "Upgrade my Xfinity player"  I have uninstalled silverlight and reinstalled.  I have latest flash player. I am using IE9. Is this the problem.

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Re: Xfinity player


Harold1946 wrote:

Cannot play videos.  I am told I need to "Upgrade my Xfinity player"  I have uninstalled silverlight and reinstalled.  I have latest flash player. I am using IE9. Is this the problem.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

 Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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