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Xfinity online tv - shows will not start

New Poster

Xfinity online tv - shows will not start

Hello,

 

I have been watching my shows on xfinity tv until today.  When I click on an episode (any episode and I tried multiple shows) it comes up to the screen that shows the Parental Control message and tells me what the show is rated but will not open or play my video.  I do not have Parental Controls turned on...or at least I thought I didn't and everytime I go back into the controls they are turned back on but set so that everything is unlocked. 

 

I don't understand what has changed as I have been watching the shows with not problem until today.

New Poster

Re: Xfinity online tv - shows will not start

I am having the same issue but it appears to be intermittent - I was trying to watch HBO online last night and had exactly what you describe happen. Later last night I tried again and it worked. Today, again I am having the same problem.

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