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Xfinity online doesn't recognize hbo subscription

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Xfinity online doesn't recognize hbo subscription

I have hbo with my xfinity package and I can use hbo go on my iPhone. However, when I go to hbo go online and try to login via the xfinity site, it says I don't have a subscription (even though I clearly do). The same problem occurs if I go to use the xfinity app on my iPhone. Do I need to register devices?
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Silver Problem Solver

Re: Xfinity online doesn't recognize hbo subscription

make sure you are logging in with the primary account holders credentials.  If you are make sure you have the most current versions of flash and silverlight installed.

 

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Silver Problem Solver

Re: Xfinity online doesn't recognize hbo subscription

Hello,

Can you go to hbogo.com website and see if you can watch shows online there. You will have to create a new username for hbogo and use your comcast email address.

Official Employee

Re: Xfinity online doesn't recognize hbo subscription


Kgittleson wrote:
I have hbo with my xfinity package and I can use hbo go on my iPhone. However, when I go to hbo go online and try to login via the xfinity site, it says I don't have a subscription (even though I clearly do). The same problem occurs if I go to use the xfinity app on my iPhone. Do I need to register devices?

Is HBO coming in through your TV? Is HBO On Demand working?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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