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Xfinity mobile

Frequent Visitor

Xfinity mobile

I have been on the phone and chat with Comcast reps for two days.

Here is my issue:

I moved to a new home address.  Since the move I have been unable to view my subscription package on either my computer or tablet.  The message says I need to upgrade my service.  My service stayed the same.  Why upgrade to a service package I already subscribe to?

Second, my cable box is listed as not supported.  According to the list it is.

Any suggestions?

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Silver Problem Solver

Re: Xfinity mobile

when you moved comcast probably changed your account number.   Does your package work on your tv?  Your devices probably think you are at your old address with the old account number.  Have you gone here?

 

http://xfinitytv.comcast.net/mytv/settings

 

Here you can see what devices comcast thinks you have, and you can delete the old devices and then try the set up process again.

 

Also what box do you have now? 

Frequent Visitor

Re: Xfinity mobile

Tried all of that.

My account number changed but according to customer service my login, etc is correct.

My services on the set top box are correct, but, not online through my computer or Ipad/ipod touch.

Official Employee

Re: Xfinity mobile


danielpa wrote:

Tried all of that.

My account number changed but according to customer service my login, etc is correct.

My services on the set top box are correct, but, not online through my computer or Ipad/ipod touch.


I reached out to you over a month ago on another thread but you never responded to me.

 

http://forums.comcast.com/t5/XfinityTV-Website/HBO-Subscription-Only/m-p/1089359#M692

 

You currently have a ticket open for this issue and someone from our team will help you shortly.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Xfinity mobile

I apologize for not responding. 

I will patiently wait for the call concerning the ticket.

 

Dan

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