Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,709

members

1,207

online

29,201

topics

Top

Xfinity issue w/ iPad. Need a subscription error message, 12012.

New Poster

Xfinity issue w/ iPad. Need a subscription error message, 12012.

Just recently began getting an error message that my "subscription does not include this channel. Please choose another channel." This is happening on the basic stations. I can get the premium channels, just not the basic channels, like the local news stations. What gives here?

New Poster

Re: Xfinity issue w/ iPad. Need a subscription error message, 12012.

I just started getting the same message for basic channels 2 days ago.  Tried deleting and reloading app.  Also had just updated IOS software on iPad. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 296 views
  • 0 kudos
  • 2 in conversation