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Xfinity is an absolute embarrassment.

New Poster

Xfinity is an absolute embarrassment.

The service offered is just incredibly bad, the new Guide is atrocious. As an example if you use the Sports Guide - Soccer, looking for the USA v Honduras soccer match - IT DOES NOT SHOW UP, however the game is actually on CH 726. This also happened last weekend for another match i wanted to watch.  Whoever is responsible for the new 'Guide' format should be fired. The user experience makes a mockery of the money Comcast spend on trying to recruit new customers - the cost of  customer aquisition versus customer retention - who the heck runs this division. IF i had a choice (and i dont due to the area i currently live in), I would drop this bunch of dross. Sort yourself out Comcast, hold someone accountable. I bet i get no response from corporate, because its obvious they do not CARE. 

Official Employee

Re: Xfinity is an absolute embarrassment.

When you open the app and go to soccer, arrow down and highlight view and press ok and you'll see the different options. In your case "international". Then you'll see Honduras @ USA

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New Poster

Re: Xfinity is an absolute embarrassment.

Thats how is used to work but not since the Guide format changed. Strangely enough the soccer match is now showing - 1 min before the game starts, sorry my friend but this experience is terrible. What i get on the soccer home page is a stupid ticker at the top of the page, then 'On now', followed by Upcoming matches, Latest news, Replays and then Top Programs - what you describe is how it used to be.

Why did this match not show up until the last minuete?

Official Employee

Re: Xfinity is an absolute embarrassment.

Can you take a picture of what your looking at? Those pictures I posted are real time

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New Poster

Re: Xfinity is an absolute embarrassment.

Please follow my direction. Go to Select my Guide View, then go to SPORTS, from their hit Soccer - what i described above is what i then see.

 

Official Employee

Re: Xfinity is an absolute embarrassment.

I see, I was using the C button for the actual Sports App and accessing it that way

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New Poster

Re: Xfinity is an absolute embarrassment.

I was using the bloody Guide button!!! Surely thats the most intuative way to search??? Why did this program not show until the last minute?

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