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Xfinity iPad hbo not working

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Xfinity iPad hbo not working

My hbo and stars work fine on my tv, but my iPad doesn't recognize my subscriptions and has me locked out with that orange key. I have cleared cookies and cache, uninstalled and reinstalled the app--is there something more I should be doing??
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Silver Problem Solver

Re: Xfinity iPad hbo not working

you can call comcast and make sure they have your account set correctly, if you have the orange keys that means comcast does not recognize you have the channels.  For hbo I would download hbo go and use that instead of the app, it has all the seasons of all the shows where the comcast app does not, and all you need to do is authenticate with your comcast credentials.

Official Employee

Re: Xfinity iPad hbo not working


Claudsam wrote:
My hbo and stars work fine on my tv, but my iPad doesn't recognize my subscriptions and has me locked out with that orange key. I have cleared cookies and cache, uninstalled and reinstalled the app--is there something more I should be doing??

Can you please go to XFINITYTV.com on your PC or Mac and see if you are getting orange keys there. This will help up narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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